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Below is a list of positions currently available at Caliper.
Account Consultant
The Account Consultant (AC) builds and maintains business partnerships with Caliper’s clients. As an AC you will be responsible for advising clients on
candidate hiring decisions. Additionally, as an AC you will partner with our sales department to position Caliper services in a manner that is profitable to
Caliper and our clients.
KEY RESPONSIBILITIES:
- Consult with our clients via telephone to advise them on the results of our proprietary assessment
- Prepare written summary of telephone consultation to be delivered to the client
- Investigate business needs with clients and explore cross-selling opportunities with them.
- Partner with sales team members to address customer needs and provide services that offer the fullest advantage to Caliper and our clients
QUALIFICATIONS:
- Exceptional organizational skills, and analytical skills
- Ability to multi-task in a fast-pace environment and be detail-orientated
- Ability to communicate with both internal and external customers at multiple organizational levels
- High-level relationship management skills
- Process information involving confidential and sensitive material
- Must possess excellent written and verbal communication skills
- Familiarity with and comfort level working in a windows-based system.
This position is based in our beautiful offices in Princeton, New Jersey, conveniently located on Route 1, with free parking on-site. We offer a
business-casual atmosphere, competitive salary, company benefits including group health insurance benefits, a family dental plan, a 401(K) plan. We are an
equal opportunity employer committed to providing equal treatment with respect to employment without discrimination.
 
Account Manager
The Account Manager develops, expands and cultivates senior business relationships within their region by understanding their client’s business objectives and effectively matching Caliper’s solution sets.
Key Responsibilities:
- Develop new business and expand existing account relationships
- Understand prospective client’s business objectives and match those with deliverable Caliper solution sets
- Act as the primary interface between Caliper and the customer on all matters including account performance, delivery, billing and negotiation of contract agreements
- Develop and manage full life-cycle account and territory sales plans from proposal presentation through closing clients on selecting Caliper as a solutions provider
Qualifications:
- 5 + years proven professional services sales success
- Proven experience closing $25,000-$1.0M + projects and carrying a $500K + annual revenue
- Demonstrated track record of successfully selling complex solutions, which may include strategy, design, implementation and partnerships
- Team player committed to value-based leadership
- Proven ability to prospect, develop strong relationships and close business at the senior level within organizations
- Ability to work remotely in your region
- Bachelor’s Degree preferred, but equivalent experience will be considered
We offer a competitive base salary and incentive plan, company benefits including group health insurance benefits, a family dental plan, and a 401(K) plan. We are an equal opportunity employer committed to providing equal treatment with respect to employment without discrimination.
Customer Relations Specialist
SUMMARY
Responds to customers needs and inquiries. Answers incoming calls in both Customer Relations and reception desk. Handles company-wide projects and provides support to Account Consultant’s along with providing assistance to Customer Service Administrator’s to help fulfill commitments made to customers within expected time frames. Responsible for providing exceptional customer service by performing the duties below:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned as needed
- Talks with customers by phone, diffusing tension and helps to educate, define and meet their expectations.
- Answers and responds to all calls via direct dial, switchboard and transfers.
- Checks and retrieve messages from Customer Relations voice mail throughout the day and handles or disseminates appropriately. Follows up to ensure proper handling and customer satisfaction.
- Assists customers with status update information for active tests. Includes tracking down and changing delivery method, speed of process or any other change requested by customer.
- Attempts to handle all incoming calls to proper completion.
- When calls need to be escalated, collects all necessary information and routes call to appropriate individual for handling.
- Takes orders for additional tests, reprints, rewrites, marketing materials, book/t-shirt orders, using Pivotal system to place and log order.
- Logs all customer relations activities into appropriate contact and/or order log in Pivotal system, as well as the Customer Relations Call and Email Log for weekly/monthly tracking and CSA Log for CSA related activities.
- Refers complaints to AVP of Customer Relations for investigation.
- Assists customers with general billing questions or changes to customer information (addresses, phone, titles, contact status, special instructions, etc.).
- Helps customers with on-line services set up and questions. Including web access to eCaliper, FirstStep and remote testing.
- Monitors external email boxes general customer requests and email failures.
- Database maintenance, as necessary.
- Enters job descriptions and information in Pivotal as necessary.
- Responsible for running reports through Pivotal on a monthy, weekly, quarterly and as requested basis. Report/queries may need to be created if they do not currently exist.
- Format letters, prepare posials, reports and any other necessary manuallyg enerated correspondece.
- Creation/modification of PowerPoint presntations as necessary.
- Preparation of kits, presentation materials, reports, tarvel coordination.
- Follow-up to ensure calls handled have met or exceeded customer expectation, as necessary.
- Assists CSAs or Marketing Dept. with tasks on an as needed basis.
In addition to the tasks outlined above, you are responsible for following the guidelines set forth below. These guidelines are to ensure Caliper’s customers are helped in a timely, professional fashion.
- You must be at your desk, logged into the ACD system, and ready to work at your start time.
- Never ignore a ringing phone.
- Log off the ACD system every night when you leave.
- Always put your phone on unavailable when walking away from your desk – even if it's only for a minute.
- Always check Sharepoint for OutList
- Always check Customer Relations Department calendar
- Always ask callers' name, company name and "are you calling for Caliper results..."
- If contact says they are "returning his/her call" you need to ask their name and company but don’t have to dig for additional information. All other calls must be screened and information gathered.
- Always try to help. Don’t pass call on unless you know the caller needs help beyond your expertise.
- Never transfer a call without announcing the callers’ name to the recipient and giving the necessary information you have gathered during your attempt to help.
- All calls are loggable if you have a contact name, company name or applicant name (you can even find people by searching on the phone number and email address). Some calls need to be logged in both the Contact Profile and Order Profile. Your percentage of loggable calls should be at least 60%.
- Notes should be entered immediately after the call
- External email boxes must be checked constantly during the day. Emails are to be handled immediately.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or higher. Two years customer service experience (internal and/or external) and data entry experience.
LANGUAGE SKILLS
Must be able to speak in a clear, articulate and professional manner. Pleasant phone manner and strong communications skills a must.
REASONING ABILITY
Must possess high level of abstract reasoning ability in order to problem solve and make quick decisions which ensure customer satisfaction.
WORK ENVIRONMENT and SKILLS
Must possess excellent organization skills, be able to multi-task and be team oriented. Ability to handle pressure and work in a fast paced environment is required. Ability to get along with others is essential. Must follow company's guidelines for proper/appropriate business attire.
ATTENDANCE
Excellent attendance and punctuality is essential in the role.
COMPUTER SKILLS
Comfortable working in a window based. Microsoft Word, Excel, Outlook and Powerpoint necessary. Microsoft Access a plus. Good typing skills are essential. Ability to learn new computer skills quickly as company's computer systems and environment evolves. Current customer relationship management tool is Pivotal/Relationship99.
Small Business Account Manager
The Small Business Account Manager position at Caliper is a critical role within the Sales division, handling smaller (<200 employees) accounts. The SB Account Manager is an integral part of Caliper’s Sales Team and is expected to participate in departmental meetings and discussions relevant to our go-to-market strategy in order to properly position Caliper with clients and prospects.
They will be fully trained on Caliper’s products and services and are expected to speak to a prospect (new or existing account) in order to ascertain interest in further discussions regarding Caliper’s capabilities, through a series of questions and dialogue regarding the prospect’s problems or needs.
Essential Duties and Responsibilities
- Manage a Book of Business (BoB) of accounts with 200 or fewer employees
- Introduce and sell the full suite of Caliper products and services to clients in his/her BoB
- Achieve monthly/quarterly/yearly company sales targets as determined by Senior Management
- Provide Caliper Profile feedback to client contacts as required
- Provide a high level of customer service by handling and/or escalating client issues appropriately
- Work closely with Account Consultants assigned to clients to ensure issues and opportunities are identified and acted upon appropriately
- Manage association relationships and sell Caliper services to members as assigned
Competencies
Action Oriented; Composure; Creativity; Integrity and Trust; Interpersonal Savvy, Learning on the fly; Listening; Organizing; Problem Solving
Qualifications
- Minimum of three (3) years previous inside sales/telephone sales experience with proven success in the role
- Proven experience closing high volume transactional services
- Strong cold calling, networking and business development skills
- Excellent telephone communication and listening skills
- Strong time management skills
- Knowledge of Talent Management industry a plus
- Computer literate
Education and/or Experience
AA/AS required; BA/BS preferred – business degree a plus
Language Skills
Strong verbal and written communication skills
Reasoning Ability
Ability to identify not only problems, but to propose solutions
Ability and willingness to take initiative
Other Skills and Abilities
Strong organizational skills
Attention to detail
Ability to work independently or with minimum supervision
We offer a competitive base salary and incentive plan, company benefits including group health insurance benefits, a family dental plan, and a 401(K) plan. We are an equal opportunity employer committed to providing equal treatment with respect to employment without discrimination.
Start the road toward your new career today!
Start the road towards your new position today! Apply directly for this role by sending an email to CaliperHR@calipercorp.com.
Attach your resume and/or cover letter today to indicate your interest. Only those who meet the qualifications for the role will be contacted.
NO PHONE CALLS PLEASE.
How to Apply
Start the road towards your new position today! Apply directly for this role by sending an email to CaliperHR@calipercorp.com.
Attach your resume and/or cover letter today to indicate your interest. Only those who meet the qualifications for the role will be contacted.
NO PHONE CALLS PLEASE.
Feel free to send us your resume even if a job that matches your qualifications is not posted at this time. As a rapidly growing firm, we're always looking for talented individuals to add to our team.
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